1.There are some differences between the product images on the website and my original product. Can you send me the exact same product?

• Due to differences in product batches, foundries and production locations, the model or layout on the product label may be different. This usually does not affect the main properties and compatibility of the product.
• As new models are released every week, we cannot stock all of them. Also, too many models with minor differences may make consumers feel overwhelmed.
• Despite this, you can still send us photos of your original product after placing the order and indicate that you need the exact product. You can also ask us if we have the exact product in stock before placing the order, either by email or through the online chat window.
• Our goal is to make customers 100% satisfied with our products and services.

2. I didn't get the tracking number or order status emails?

• Don't worry, just use follow tools:, https://www.laptop-battery.com.sg/track-order.html, you can get it by yourself.

3. I use your tracking tools, but still can't get the tracking information in my email box?

• That may be your email system refuse or block all emails from us. You need contact us with another email address.(gmail, yahoo mail will be better).
• Use our live chat window for help.

4. I have send you many emails, but i didn't get any reply?

• Our service working hard all the time, every email will get reply in our site. If you didn't get any reply, that may be our reply emails were refused or blocked, please try contact us with another email address.
• Contact us by live chat window at working time.

5. When i can receive my items?

• From Local Warehouse-------in 2~3 days
• From International Warehouse Warehouse to SG------in 2~4 days

6. Can i Know the Tracking url?

• In Singapore ,http://www.singpost.com/
• Other country, the tracking url will be sent to your email address.

7.Can i wholesale laptop battery from you?

• Welcome wholesale order, We can offer more than 3000 types (about 18000 numbers) laptop batteries and can ship batteries worlwide
• Tell us follow information in the email: Simple instruction about you or your company, which battery you need, how many you need, what's the price you want, detail contact informaition and more

8.I can't find a replacement laptop battery for my laptop, what can i do?

• Search it with your original battery number or your laptop model in our site
• Just email to for help, tell us your original laptop battery number and your laptop model (OR show us some images), we can help you find any replacement / Genuine laptop battery in our wearhouse or the market.

9.The battery i received didn't fit my laptop?

• Please check your order email, to see whether it is the right one you ordered!
• If you find it is the wrong one you received, or you have ordered a wrong battery, just contact our service for a return number. Just a few simple steps that you can get a new battery soon.

10.The battery i received can't work ?

• Please don't worry, just make sure it is connect correctly, and chargering it for 4 hours or more longger time first.
• If you find it is stilled can't work at last, please take some picture or screenshots as proof.
• Contact our service, you will be given a return number and a resend order id.
• New battery will be sent to you.

11. Do you have a phone number? When i can heve a live chat with service?

• Sorry, phone number will not offer on site, as we found 99.99% question is about the order status. In fact, customer can get its staus by one click on our tracking page.
• We strongly suggest you contact us by email that our service can know detail you need.
• If you need have a live chat, please contact us at Singapore Sydney Mon-Fri: 12:00~21:00

 

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Q: Why some adapter 'For Commercial Purchases or Used Item only '? How to do next?

A:

1. According to the laws of Singapore, if ac adapter has no Singapore Safety Mark or registered but expired, this item can not be sale in singapore as a new item.

 

Q: Can I purchase a power adapter for my customer without a safety mark?

A: Yes, please confirm with the customer that the adapter meets the import requirements of their country.

 

2. A good quality original adapter can work for 5-10 years, but the seller or factory registration of the SG safety mark number is usually only 2-5 years valid, So it often happens that the safety number expires. If you think the old adapter is of good quality or you need to buy this power supply for your customers, you can buy it on this site.

Q: Whether these 'For Commercial purchases only' ac adapters also have quality assurance?

A: Yes, we will checked and tested two times before send out, and all are 1 year warranty.

 

Q: My original adapter is very old, but its safety sign has expired, can I buy it?

A: Yes, you can place an order on this site as a used item or a business purchase.

 

Q: I am concerned that you may send me an old or poor quality adapter?

A: Don't worry, we won't send you products that look bad or have poor quality. All products are checked and tested before they are shipped. You can even ask our customer service for photos of the actual products before placing an order through the online chat window or email.

 

Q: I don't want to buy this adapter from this website anymore.

A: If you have other concerns (including that you think the price is unreasonable), please contact us. You can also purchase it from our Southeast Asia store (sg-laptop-battery.com).

Q:I want this adapter, it would be better if its safety number is valid?

A: You can specifically request this by leaving a comment when placing your order or by sending us an email. We will try to find you an adapter that meets your requirements. If we can't do that, we will email you to communicate.

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Disclaimer:
Trademarks mentioned in this web site & Logos displayed are the property of their respective owners. Any reference to products or trademarks of such companies is purely for the purpose of identifying the product's number or the machine model which our products could replacement for [ or compatible for].

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If you have any other question from our website, please do not hesitate to contact us, we will reply you in 24 hours.

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